At Ticketbong, we prioritize transparency in our seller payout process. Here’s what you need to know about when you can expect to receive your funds after selling tickets.
Once your tickets are sold, the payout timeline is as follows:
- Sale Confirmation: You will receive an email confirming the sale of your tickets.
- Payout Processing: Funds will be processed within 3-5 business days after the event date.
- Funds Transfer: Once processed, the money will be transferred to your designated bank account.
Please note that the exact timing of the payout may vary based on your bank's processing times. We recommend checking your bank account after the processing period for the funds.
If you have any questions or need assistance, feel free to reach out to our support team.
Tips for a Smooth, On-Time Payout
Most payout delays come down to a few avoidable details. A little preparation before you list means your money is more likely to arrive when you expect it.
Check your payout details before you list
Before your first listing, confirm that the name on your account matches the name on your bank account exactly. Also double-check the routing and account numbers. A single wrong digit can cause a transfer to bounce back, and then it has to be reissued. If you change banks, update your details as early as possible, ideally well before the event date and not during the processing window.
Why payouts follow the event
Releasing funds after the event protects both sides of the sale. It gives buyers time to confirm they got in with valid tickets, which is part of what makes the Fan Guarantee possible. For sellers, it means fewer disputes and a more trusted marketplace, so your future listings are more likely to sell.
Postponed or cancelled events
If a show is postponed, the payout timeline usually moves to the new event date, because the tickets have not been used yet. If an event is cancelled outright, buyers are typically refunded, and no payout is made for those tickets. Keep an eye on announcements from the venue or promoter if one of your events is rescheduled.
Keep your own records
For every sale, save the following:
- The sale confirmation email
- The transfer or delivery receipt
- The event date
If a payment seems late, these details make it much quicker for support to trace the transaction. It is also wise to keep a simple log of your sales over the year. Ticket resale income may need to be reported for tax purposes, and the rules vary, so a tax professional can tell you what applies to your situation.
Deliver tickets promptly
Transferring tickets quickly and correctly is one of the simplest ways to avoid a held payout. Make sure you send them to the buyer's confirmed details and follow the delivery method shown on the listing. You can find the full selling steps on our Sell Tickets page. For an overview of how buyers and sellers are matched, see How It Works.