At Ticketbong, we understand that plans can change. Here’s what you need to know about our refund and exchange policies when events are postponed, canceled, or moved.
Postponed Events:
- If an event is postponed, your ticket will remain valid for the new date.
- Refunds will be available only if the new date does not work for you.
Canceled Events:
- If an event is canceled, you will receive a full refund for your ticket purchase.
- Refunds will be processed automatically to the original payment method.
Moved Events:
- If an event is moved to a different venue, your ticket will be valid for the new location.
- You may request a refund if you cannot attend the new venue.
For any questions regarding your tickets or our policies, feel free to contact our customer support team. We are here to help you navigate any changes to your event plans.
Practical Tips When Your Event Changes
Knowing the policy is one thing; acting on it smoothly is another. When an event you hold tickets for is postponed, canceled or relocated, a few simple habits can save you time and frustration.
Keep your order details handy
Save your order confirmation email and note your order number somewhere easy to find. If you need to request a refund or ask a question, having the event name, date, section and order number ready makes the conversation much quicker. Screenshots of your mobile tickets can also help, although the live ticket in your account is always the one that gets scanned at the door.
Watch for official announcements
Changes usually come from the event organizer, the artist or the venue. Before you make new travel plans, check the organizer's or venue's official channels for the confirmed new date or location. Rumors spread quickly on social media, and a postponement can sometimes turn into a cancellation, or the other way round. Wait for confirmation so you don't act on information that later changes.
Think before requesting a refund on a postponed show
If a concert moves to a new date, consider whether you can realistically attend before giving up your seats. Rescheduled shows are often just as popular as the original, and seats in good sections may be harder to find later. If the new date truly doesn't suit you, request your refund within whatever window is stated in your notification. Some deadlines are short.
Review travel and hotel bookings separately
Ticket refunds cover the ticket purchase itself. Flights, hotels, parking and dinner reservations are separate agreements with those providers, so contact them directly and review their own cancellation terms. This is especially worth remembering for visitors coming to Nashville for a weekend of shows.
Selling instead of refunding
When an event goes ahead as planned but you can no longer attend, a refund generally isn't available. In that case, listing your seats for another fan may be your best option. Our guide to selling tickets explains the process, and the Fan Guarantee outlines the protections that apply to verified listings. To understand the full buying journey from start to finish, see How It Works.