Transferring mobile tickets has never been easier. Whether you're sending or receiving e-tickets for a concert, sports event, or theater performance, follow these simple steps to ensure a smooth experience on game day.
Sending E-Tickets
- Open your ticketing app or email where your tickets are stored.
- Select the tickets you wish to transfer.
- Enter the recipient's email address or phone number.
- Confirm the transfer and send the tickets.
Receiving E-Tickets
- Check your email or ticketing app for a notification of the ticket transfer.
- Follow the provided link to accept the tickets.
- Add the tickets to your mobile wallet for easy access on game day.
Remember, it's important to complete these steps ahead of time to avoid any last-minute issues. Always verify that the tickets have been successfully transferred before the event.
If you have any questions or need assistance, feel free to reach out to our support team. Enjoy the show!
Common Transfer Problems and How to Avoid Them
Most mobile transfers go through in seconds, but a few predictable snags catch fans out every season. Knowing them in advance can save you a stressful walk up to the box office window.
Use the right account details
A transfer is tied to the exact email address or phone number you enter. If the recipient has a ticketing account under a work email but you send to their personal one, they may need to create a second account or ask you to cancel and resend. Before sending, confirm which address they actually use with that ticketing platform, and double-check spelling. A single typo can send seats into limbo until the transfer expires or is cancelled.
Watch for pending and expired transfers
On many platforms, a transfer stays pending until the recipient accepts it, and the tickets remain yours in the meantime. Some offers expire if they are not claimed within a set period. If you are the sender, check back after a day to make sure the status shows as accepted. If you are receiving, accept promptly rather than leaving the link sitting in your inbox.
Know when transfers are delayed or restricted
Some events hold mobile tickets until shortly before the show to discourage fraud, so you may see a message that tickets will be available later. Certain teams and artists also limit or disable transfers entirely. Read the event's ticket terms before you buy or promise seats to someone, and plan around any delivery date the platform shows.
Get your phone ready for the gate
- Update the ticketing app and log in at home, not in a crowded entry line where signal can be weak.
- Add tickets to Apple Wallet or Google Wallet where supported, since these often work offline.
- Charge your phone fully and consider a small power bank.
- Avoid screenshots; many venues use rotating barcodes that a static image will not scan.
Protect yourself from scams
Be cautious of anyone who asks you to pay by gift card or wire before sending a transfer, or who sends a link to a lookalike login page. Only accept transfers inside the official app or a verified email. Buying through a marketplace with buyer protection adds a layer of safety; see our Fan Guarantee for how that works, or learn more about the process on How It Works.