At Ticketbong, we strive to ensure that everyone can enjoy live events. This guide provides essential information on how to request accessible seating and companion passes for concerts, sports, and theater performances.
To secure ADA seating and companion passes, follow these steps:
- Check Availability: Before purchasing tickets, verify that the venue offers accessible seating options for the event you wish to attend.
- Contact the Venue: Reach out to the venue directly to inquire about ADA seating and companion pass availability. This can often be done via their website or customer service line.
- Request in Advance: It is advisable to request accessible seating and companion passes as early as possible to ensure your needs are accommodated.
- Provide Necessary Information: Be prepared to provide details about your accessibility requirements when making your request.
- Confirm Your Seats: Once your request is processed, confirm your accessible seating arrangements to avoid any last-minute issues.
For any additional questions or assistance, feel free to contact our customer support team at Ticketbong. We are here to help you have a seamless experience at your favorite events.
Planning Your Visit Beyond the Seat Itself
Securing an accessible seat is only part of a comfortable night out. A little planning around arrival, movement inside the venue and resale rules can make the whole event easier, whether you are heading to an arena show, a ballgame or a theater performance in Nashville.
Understand the Types of Accessible Seating
Accessible seating is not one-size-fits-all. Most large venues offer wheelchair spaces with an adjacent companion seat, but many also provide aisle seats with movable or removable armrests, seats with extra legroom, and locations with fewer steps for guests who walk but find stairs difficult. Some venues also offer assistive listening devices, captioning for certain performances, or sightlines suited to guests who use sign language interpretation. When you contact the venue, describe what you actually need rather than simply asking for an ADA seat. That helps staff match you with the right location.
Buying Resale Tickets for Accessible Locations
If you are buying on the secondary market, read the listing carefully. Wheelchair and companion spaces are usually marked as such, and venues may ask that those spaces be used by guests who need them. If a listing is unclear, ask the seller before you buy, and check the venue's policy on resale of accessible seats. Our Fan Guarantee page explains how listings and purchases are protected. If you hold accessible tickets you can no longer use, it is worth labeling them clearly when you sell your tickets so they reach someone who needs them.
Arrival, Parking and Getting Around
- Check accessible parking and drop-off zones on the venue's official website. Downtown Nashville streets can be congested on event nights, so allow extra time.
- Look for accessible entrances. These are not always the main gate, and some venues offer wheelchair escorts or shuttle carts from the entrance to your section.
- Locate elevators, accessible restrooms and guest services early in the evening, before crowds build at intermission or halftime.
- Review the bag and mobility device policy, including rules on scooters, rollators and medical equipment.
- Plan your exit. Leaving a few minutes before the end, or waiting until crowds thin, can make the trip home far less stressful.
Service Animals and Medical Needs
Under the ADA, trained service animals are generally permitted in public venues. Bring any medication you need, and ask guest services in advance about storing items that need refrigeration. For details on specific Nashville locations, browse our venue guides.